This is not PTFB, but shipping related. Last year I ordered stuff from both BMR and UMI. Because of the Material I chose, and the fact that it was for an older car, it took a long time to get to me. I don't remember which vendor it was, but I wasn't even sure the order went through. When I called, I was told they had to order Material to make the part. One was very responsive, the other not so much. In the end it all arrived, it just took a long time. Those are both Big Business...as mentioned above, PTFB is a one man operation.