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Bad PartsPlace Inc experience

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j79z28:
   I recently ordered via Ebay what was supposed to be a GM Restoration part rear console, USB port, and a cup holder kit for my 77 Trans Am. When the box arrived, it was generic without the familiar GM Restoration part lettering. Just a plain cardboard box with made in China on it. Upon opening, the console was there, but not the USB kit nor replacement cup holder. I emailed Partsplace to ask for the missing parts to be sent. I was told that the kit didn't come with them, they were sold separately. Knowing this was a lie, I asked how much was the missing parts. I was then told I couldn't buy them, they were discontinued.  I  told them of the eBay listing picture having all of these items, and they said it was a generic manufactures picture. I reminded them that they (Partsplace) posted the picture for the listing for a part they were selling. I then asked for a phone number to speak with someone, and was told "there was no one to speak to about this". I looked up the direct number for Partsplace, and when I spoke to  them I was told since it was an Ebay purchase there was no one I could speak to.
  Hoping to be able to speak with a human directly, I was looking to resolve my unhappiness with their customer service. Hiding behind a keyboard and ignoring the issue is terrible service. This was clearly a case of bait and switch. Partsplace advertised a GM Restoration part with accessories in their Ebay listing picture, and I received a generic box with a console and no accessories. 
   Since my purchase, they have corrected the picture to that of what I received, and its no longer labeled as a GM Restoration part. Further proof of bait and switch on their part. Sad they refused to speak with me.

Jack:
As much I hate eBay they typically help the buyer and you can open a case against the seller. The only issue here is the description, they will say that the item is as described (assuming that's the case) the picture will not help you.

j79z28:
Hi Jack
Thanks for the reply. I have moved on from them. I need the rear console, however  it just is wrong that they refused to speak to me and listed the item as they did. Just wanted to let everyone know of the service I received from Partsplace so they can make their own decisions. I am in the GM parts business , and cant imagine having a job for long if I sold parts and  treated my customers that way. Take care.

737driver:
I had a similar experience with them regarding a formula air cleaner. Ad on eBay said they had 10 in stock. After two weeks it never shipped . Called to ask why they said it was back ordered for two weeks. 4 weeks later it was back ordered for 2 months. I asked for a refund I was told to go through eBay. eBay said it had lapsed 30 days , no refund. Called parts place back, they said they couldn’t refund because it was sold through EBay site. Finally , I made a complaint through eBay and actually talked to a real person. I explained the situation and finally got the refund. The parts place called me back afterwards and were mad because eBay gave me a  refund and without consulting them. I explained I ordered the part and it was listed in stock, but really it was back ordered . They claimed it wasn’t their fault. I asked whose fault was it? I got a real poor answer. I’m not buying anything from them anymore. To many other respectable businesses I can do business with.
Jim

roadking77:
I am always leary of ebay to begin with. In all the years I can probably count on one hand my transactions. J79 and Jim both very enlightening. Sorry you guys had bad experiences but you have saved at least one more, me!  Ironically of the few times I have bought off of ebay it was from a recommendation for a part someone on her bought.
I thought the Parts Place was a pretty big business you would think that they would do better to keep their customers happy.

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